Returns & refunds

30-day returns

If you are not happy with your purchase, you can request a return within 30 days of delivery. Items must be unused and in their original condition. To start a return, contact us with your order number.

Damaged, defective or wrong items

If anything arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund — you will not need to send the item back.

Lost parcels

If your tracking has not updated for 7 business days, or your order has not arrived within 15 days of shipping, contact us and we will reship it or refund you in full.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.

Cancellations

You can cancel any order that has not shipped yet for a full refund — just contact us as soon as possible.